We offer a variety of starter compliance packs that include saline solution, multi-purpose solution, and contact lens inserter and extractor.
If you have any questions, please contact our Customer Support team at (720)249-1204 or via the form on our Contact page here.
Multi-purpose solution: This all-in-one solution cleans, disinfects, rinses, and stores your contact lenses. It makes lens care easier by doing everything in one step.
Lens cleaner: This solution removes dirt, oils, and protein from the surface of your lenses. Since it doesn’t disinfect your lenses, you’ll need a separate disinfecting solution for that.
Disinfection solution: This solution kills bacteria and germs on your lenses to keep them safe to wear. It’s usually used after cleaning your lenses to make sure they’re fully sanitized.
Saline solution: A saline solution is just saltwater, and it’s used to rinse your lenses. It doesn’t clean or disinfect the lenses, but it helps hydrate and rinse them prior to insertion.
Yes, please read product descriptions carefully to make sure you’re choosing the right contact lens solution for your specific type of contact lenses. This will improve your comfort as well as increase the longevity of your lenses.
Soft and hard lenses have different care requirements. Certain lens coatings, such as HydraPEG, may require specialized solutions to maintain their effectiveness.
If you have any questions about product compatibility, please contact our Customer Support team at (720)249-1204 or via the form on our Contact page here.
All products that can expire will have an expiration date clearly printed on the packaging.
If you want to know the expiration dates of any products you’re interested in, please feel free to contact us at (720)249-1204 or via the form on our Contact page here.
No, we do not recommend using a product past the expiration date printed on the packaging.
MyEyeSupply ships Monday through Friday, excluding major holidays. Most orders will ship within 24 hours of receipt via USPS or FedEx Ground. Our flat rate shipping fee is $7.95. Average transit times vary, but most packages will be received within five days.
We ship orders Monday through Friday, except for federal holidays. Most orders will ship within 24 hours of receipt via USPS or FedEx Ground. Average transit times vary, but most packages will be received within five days.
Once your order ships, you’ll receive an email with tracking information. Be sure to check your spam or junk folder if it doesn’t show up after two business days.
Once your order ships, you’ll receive an email with tracking information. Please refer to this email link for your tracking details.
At this time, we only ship domestically.
At this time, overnight shipping is not available.
If your order was marked “Delivered”, but your package has not arrived, please contact us at (720)249-1204 or through the form on our Contact page here.
Please be sure to inspect your order upon arrival. If the contents are damaged, please contact customer service immediately at (720)249-1204 or through the form on our Contact page here.
No, you can always place orders as a guest without needing an account.
You will receive an email confirmation shortly after placing your order. If it does not arrive in a timely fashion, please check your spam or junk folder.
If you need to cancel an order, contact customer service immediately at (720)249-1204 or through the form on our Contact page here.
Navigate to the Account page, accessible from the Account icon in the navigation bar or through the footer link.
After logging in, go to the Account tab. You can update your email address, shipping address, and payment method here. You can also change your password.
We accept returns of unopened and unused products up to 30 days after the date of purchase for a full refund minus the cost of shipping. We do not maintain store credits. Refunds will be issued to the purchasing credit card five to seven business days after we receive the returned product.
At this time, we only accept returns. Please review our return policy above for more details.
Reach out to our Customer Support Team at (720)249-1204 or through the form on our Contact page here.
We will provide return labels for any order that was incorrectly filled. All other returns are the responsibility of the recipient.
Reach out to our Customer Support Team at (720)249-1204 or through the form on our Contact page here.